Privacy Policy

Last updated: 14 August 2026

DMH Services (South West) Ltd (“DMH Services”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, purchase our services or otherwise interact with us.

1. Who We Are

DMH Services (South West) Ltd

Registered office: 33 Mary Seacole Road, Plymouth, England, PL1 3JY

Email: info@dmhservicessw.co.uk

Telephone: 07891591734

Company number: 09667352

For the purposes of UK data protection law, DMH Services (South West) Ltd is the data controller for the personal information we process.

2. Information We May Collect

Depending on how you interact with us, we may collect:

  • Your name

  • Address and property address

  • Telephone number

  • Email address

  • Details about your property or business

  • Information about the services you are interested in

  • Details provided when requesting a quotation or making an enquiry

  • Information relating to work we carry out for you

  • Payment and invoicing information where applicable

  • Records of communications between you and DMH Services

  • Website usage information, including IP address, browser type and information collected through cookies and similar technologies

We only collect information that is reasonably necessary for the purposes described in this policy.

3. How We Collect Your Information

We may collect personal information when you:

  • Submit an enquiry or quotation request through our website

  • Contact us by telephone, email or other communication methods

  • Arrange or purchase our services

  • Communicate with us regarding an existing or completed installation

  • Visit or use our website

  • Provide information to us during a site visit or consultation

We may also receive information from third parties where this is necessary to provide our services or operate our business.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and requests

  • Prepare quotations and proposals

  • Arrange surveys, installations, repairs and maintenance

  • Communicate with you about our services

  • Manage appointments and site visits

  • Process payments and invoices

  • Provide customer support

  • Maintain records relating to our work

  • Meet our legal and regulatory obligations

  • Improve our website, services and customer experience

  • Protect our business against fraud, misuse or other unlawful activity

We will only use your personal information where we have a lawful basis for doing so.

5. Our Lawful Bases for Processing

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract

We may process your information where it is necessary to take steps at your request before entering into a contract, or where processing is necessary to perform a contract with you.

For example, this may include preparing a quotation, arranging an installation or managing an ongoing service.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Examples may include managing our business, maintaining customer records, improving our services and responding to enquiries.

Legal Obligation

We may process your information where necessary to comply with a legal or regulatory obligation.

Consent

Where required, we may rely on your consent, for example for certain types of marketing or non-essential cookies. Where we rely on consent, you can withdraw it at any time.

6. Sharing Your Information

We will not sell your personal information.

We may share personal information where reasonably necessary with:

  • Contractors, engineers or suppliers involved in delivering your services

  • Professional advisers such as accountants, insurers or legal advisers

  • Payment providers and financial service providers

  • IT, website, email, CRM and other technology providers that help us operate our business

  • Government, regulatory or law-enforcement bodies where we are legally required to do so

Where another organisation processes personal information on our behalf, we take reasonable steps to ensure that your information is handled securely and appropriately.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax, warranty, insurance and contractual requirements.

The exact retention period will depend on the type of information and why we hold it.

When information is no longer required, we will securely delete or anonymise it where appropriate.

8. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to ensure the website operates correctly, understand how visitors use the website and improve our services.

Some cookies may be essential for the operation of the website, while others may be used for analytics, functionality or other purposes.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage cookie preferences through our website's cookie settings where available.

10. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law including the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Ask us to restrict how we process your information in certain circumstances

  • Object to certain types of processing

  • Request transfer of certain information to you or another organisation

  • Withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details provided above.

11. Marketing

Where permitted by law, we may contact existing customers or other contacts about services that may be relevant to them.

Where consent is required, we will obtain it before sending marketing communications.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option included in electronic marketing communications.

12. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of those websites. We recommend that you review the privacy policy of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or the way we process personal information.

The latest version will always be published on this page.

14. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/

The ICO recommends that privacy information is provided when personal data is collected and kept readily accessible afterwards.